Privacy Policy

Account and Order Data

You can create an account with a username and password; no email address is required. Providing an email address is optional. If you choose to include an email address or other personal information in a support request, it will be used only to handle that request. Please avoid submitting information unrelated to the issue.

Account management involves processing usernames, authentication information, subscription status, and total data usage to verify logins, provide plans, and display remaining data. Order records include the selected plan, amount, payment status, and transaction identifier, and are used to confirm payment, reconcile accounts, and process refunds. Total data usage is not used to reconstruct specific browsing activity.

When you submit a support ticket, its description and attachments help us diagnose issues and respond. Please redact passwords, full subscription URLs, and sensitive payment details first. Subscription URLs are account access credentials and should not be shared publicly.

No-Logs Policy

JujuVPN follows a no-logs policy. It does not record which websites users visit, or retain browsing content, destination addresses, or activity records that could reconstruct browsing sessions. The service does not maintain long-term connection histories tied to accounts or keep connection logs for tracing individuals' browsing activity.

Temporary session state needed while a connection is active is used only for current communications and troubleshooting, and is not retained as connection history after the session ends. Account login, order, and support ticket records are service management data, not browsing activity logs, and are handled under the relevant rules on this page. A no-logs policy does not mean account and transaction records do not exist.

Usage Statistics and Browser Storage

Website usage statistics help us understand page visits, referral sources, and button usage so we can improve content and identify site issues. They cover the website only, not other websites accessed through subscription routes. Passwords, subscription URLs, and support ticket content should not be uploaded.

Cookies and local storage are used to maintain necessary session state, save login credentials, and remember interface preferences. Login credentials stored in your browser grant account access; do not share them. Logging out or clearing site storage removes local session information. You may need to log in again afterward, and interface preferences may be reset.

Browser settings can restrict cookies or clear local storage, but restricting necessary storage may affect login and panel features. Clearing browser data does not also delete server-side order or account records.

Third-Party Payments and Data Disclosure

Payment methods include Alipay / WeChat / USDT. Payments are processed by the relevant third-party payment provider or wallet, whose pages and transaction systems are governed by their own privacy policies. JujuVPN receives the transaction results and identifiers needed to verify orders. Users are not asked to provide payment account passwords or wallet private keys.

Relevant data is processed or disclosed only as needed to provide the service, verify transactions, handle user requests, or meet applicable legal obligations. Payment verification is limited to the order details required; browsing activity is not shared as payment information.

Data Retention and Deletion Requests

Account information is retained for as long as needed to provide account and subscription services. Order and refund records are retained as needed for accounting, dispute resolution, and applicable legal requirements. Support ticket content is retained until support and any necessary follow-up review are complete. There is no single fixed retention period for all data. When a processing purpose ends and no other retention obligation applies, the data should be deleted or de-identified.

You can sign in to the panel and use the support ticket portal to request access to, correction of, or deletion of account information. We need to verify account control before processing a request; do not include your password in a ticket. If records cannot yet be deleted due to a transaction dispute or legal obligation, we will explain the reason and scope of retention. Deleting an account may affect subscription access, so please save any order information you need before submitting a request.

Policy Updates and Privacy Requests

If our data handling practices change, we will update this policy and revise the date at the top of the page. Significant changes to processing purposes, data scope, or user rights will be announced on the website or in the user panel. Where separate consent is required, updating this text does not replace that consent.

For questions about this policy or privacy requests, please submit a support ticket through the user panel. See the Terms of Service for service use and refund rules. This page focuses on data handling and does not replace plan details or transaction rules.